Canada Labels stands behind our products. If your label order does not perform as stated we will replace the product or refund your money at our expense. Non defective stock products under 1,000 sheets can be returned for a refund minus any shipping charges and a 15% restocking fee. Orders over 1,000 sheets are considered custom orders and are non refundable under most circumstances. If there is any concern as to the performance of our labels for your specific application, testing is suggested before purchase. Canada Labels is not responsible for any delays in shipping. Custom orders are non returnable unless defective.